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As a preventive measure, before boarding the bus or accessing a park, the temperature will be scanned through a digital remote device on every visitor, guest, México Destination Club member, and coworker. In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 °F (38 °C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
In case that a guest from Hotel Xcaret México or a member from México Destination Club presents symptoms such as cough, sore throat, runny nose, and/or red eyes or a temperature higher than 100.4 °F (38 °C) before boarding our transportation at the airport, they will be transferred on an independent vehicle and attended by the medical staff of the hotel upon arrival
Asymptomatic people with COVID-19 or any other viral disease, increase the risk of contagion as cannot be detected. Hence, any interaction of our clients with the general public is at their responsibility. For this reason, we cannot guarantee they will not be exposed to any contagion during their stay.
During your stay, the transportation service is included. We take you from the airport to the hotel, as well as all our Parks and Tours.
Exclusive service for clients with a confirmed arrival at Cancun airport, the day of check-in at the hotel. By airport regulations, this service is not available for customers who do not arrive with a confirmed flight
"Rated as one of the best hotels in achieving guest satisfaction."