XEGURIDAD 360º | SAFE TRAVELS World Travel & Tourism Council
Learn about the preventive measures implemented by Grupo Xcaret. Continue reading.

Learn about the preventive measures implemented by Grupo Xcaret. Continue reading.

THE BEST OF MEXICO INCLUDED

Terms of Use


Agreement between customer and www.hotelxcaret.com

This Website is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Website constitutes your agreement to all such terms, conditions, and notices.


Personal and non-commercial use limitation

This Website is for your personal and non-commercial use. The content and information on this Website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to www.hotelxcaret.com, or its suppliers and providers. Accordingly, as a condition of using this Website, you agree not to use this Website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this Website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Website. In addition, whether or not you have a commercial purpose, you agree not to:

(I) Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of www.hotelxcaret.com;

(II) Violate the restrictions in any robot exclusion headers on this Web site or bypass or circumvent other measures employed to prevent or limit access to this Website;

(III) Take any action that imposes, or may impose, in the sole discretion of www.hotelxcaret.com, an unreasonable or disproportionately large load on the www.hotelxcaret.com's infrastructure; or the infrastructure of its Licensees, Sub-Licensees and affiliates;

(IV) Deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of www.hotelxcaret.com.

As a preventive measure, before boarding the bus or accessing a park, the temperature will be scanned through a digital remote device on every visitor, guest, México Destination Club member, and coworker. In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 °F (38 °C), our staff reserves the right to refuse to board our transportation or to enter our facilities.

In case that a guest from Hotel Xcaret México or a member from México Destination Club presents symptoms such as cough, sore throat, runny nose, and/or red eyes or a temperature higher than 100.4 °F (38 °C) before boarding our transportation at the airport, they will be transferred on an independent vehicle and attended by the medical staff of the hotel upon arrival

Asymptomatic people with COVID-19 or any other viral disease, increase the risk of contagion as cannot be detected. Hence, any interaction of our clients with the general public is at their responsibility. For this reason, we cannot guarantee they will not be exposed to any contagion during their stay.

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Shuttle

During your stay, the transportation service is included. We take you from the airport to the hotel, as well as all our Parks and Tours.
Exclusive service for clients with a confirmed arrival at Cancun airport, the day of check-in at the hotel. By airport regulations, this service is not available for customers who do not arrive with a confirmed flight

"Rated as one of the best hotels in achieving guest satisfaction."

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