Frequently Asked Questions

Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mexico.
-15 minutes away from Playa del Carmen
-45 minutes away from Cancun International Airport
-45 minutes away from Tulum

Address: Carretera Chetumal - Puerto Juárez, Kilómetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo

Yes. For your comfort and enjoyment, we are beach front and signalized accesses.

Hotel Xcaret Art owns 900 suites.

Yes. The hotel places at your disposal ramps and wheelchair accesses, as well as, some suites are conditioned for people with disabilities.

Yes. Hotel Xcaret Arte in an Adults Only experience. We welcome young people 16 years old or older, if and when they are accompanied by their parents or legal guardians.

Check-in is at 15:00 h, and check-out is at 12:00 h.

The Hotel offers early check-in (13:00 h) and late check-out (14:00 h) services, subject to availability and additional charges. If you arrive before the check-in, we have at your disposal a section to hold your luggage and changers for you to change your clothes if you wish to. You will also be able to use our facilities and restaurants, so that you can enjoy your trip to the fullest.

The access to the parks will be granted from the moment you check-in, as it is necessary that you possess the digital bracelet that will give you an automatic access.
If your arrival flight is before the check-in hour (15:00 h / 3:00 pm), please contact the Guest Service Manager that will help you at any moment.

Yes, our ALL-FUN INCLUSIVE ™ concept includes unlimited access to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xenses, Xavage, Xoximilco, Xenotes and Xichén. Transportation is also included.

No, you don’t. It’s not necessary to book a minimum of nights. You will be able to enjoy our parks and tours from 1 night. If you need more information or assistance, please check with your Guest Service Manager.

Yes. With your stay at Hotel Xcaret Mexico you will be able to enjoy restaurants and bars. Please notice that certain consumption centers are exclusive for some categories.
The Xaakn restaurant does not belong to the ALL-FUN INCLUSIVE ™ concept and all the consumption has an additional cost that can be paid at the establishment or charged to your suite check.

Some parks have meals and beverages included. For more information, please check with your Guest Service Manager.

To enjoy the Xcaret, Xplor, Xplor Fuego and Xenses, just board the shuttle that leaves every 20-30 minutes from the motor lobby. For other parks and tours, please verify the service schedules and reservations with your Guest Service Manager.

Yes. The artistic workshops are included in your reservation. Check restrictions and schedules with your Guest Service manager.

No. The spa treatments are not included in the ALL-FUN INCLUSIVE ™.

No. The optional activities are not included and must be paid at the moment of booking an activity.

No. Photos are not included.

No. Photos of your visit to the parks and tours are not included, nevertheless you will get a special discount for Hotel Xcaret Arte guests. Verify the price with your Guest Service Manager.

The suites have a maximum capacity of 3 adults, depending on the category. In the Master Suite category 5 adults are allowed, and in the Presidential Suite, up to 6 adults.

At the moment of booking we will show you a section where you will be able to send us your requests. Please notice that any request will be subject to availability and/or may result in additional charges.

No, due to security and privacy of our guests reasons, the access to people that are not registered in the Hotel will not be allowed.

No, you can’t. Suites are non-smoking.

The hotel does no offer the extra beds service, however, each suite has a double sofa-bed.

Yes. In every restaurant we offer a vegetarian menu that was created by the well known chef Miguel Bautista. Please, inform your Guest Service Manager about your food preferences.

No, some restaurants are subject to season availability.

The shuttle service (shared) does no require booking. However, if the suite that you booked offers private service, your confirmation to your Guest Service Manager is necessary with at least 24 hours in advance.

Yes, the Hotel offers gym (some are exclusive for certain Casas) and yoga area, as well as non motorized aquatic activities like kayak and paddle board. You will also have access to a functional training circuit in an open space located at the Ixlas.

Yes, WIFI is included in every area and suite.

Parks Xcaret, Xplor, Xplor Fuego and Xenses do not require booking. Other parks and tours do need booking previously.

Yes, Hotel Xcaret Arte is pet-friendly, so you can accommodate with your pet. Verify extra cleaning charges with your Guest Service Manager.

Yes, the Hotel offers different kind of packages to celebrate that special moment, we have open spaces, beautiful halls and exclusive spaces in our parks. Check with your Guest Service Manager for more information or enter the Wedding section.

Allow our flawless service and specialized personnel participate in making your dream come true. Please write to vsalgado@hotelxcaret.com to start the preparation of the best day of your life.

For group estimates please write to dmartinez@hotelxcaret.com, who will gladly help you with your request.