Frequently Asked Questions

Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret México.

-15 minutes away from Playa del Carmen
-45 minutes away from Cancun International Airport
-45 minutes away from Tulum

Address: Carretera Chetumal - Puerto Juárez, Kilómetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo

Yes. For your comfort and enjoyment, the hotels are beach front and have signalized accesses.

Hotel Xcaret México and Hotel Xcaret Art own 900 suites. La Casa de la Playa owns 63 suites.

Yes. The hotels have ramps and wheelchair access at your disposal, as well as, some suites are setup for them.

Casa Fuego at Hotel Xcaret México is an Adults Only section (+18 years old) situated right in front of the Caribbean Sea.
Hotel Xcaret Arte is an Adults Only experience. We welcome young people 16 years or older, if and when they are accompanied by their parents or legal guardians.
La Casa de la Playa is an Adults Only boutique hotel (+18 years old)

Check-in is at 15:00 h, and check-out is at 12:00 h.

The hotels offer early check-in (13:00 h) and late check-out (14:00 h) services, subject to availability and additional charges. If you arrive before the check-in, we have a section available to hold your luggage. You will also be able to use our facilities and restaurants, so that you can enjoy your trip to the fullest.

The access to the parks will be granted from the moment you check-in, as it is necessary that you possess the digital bracelet that will give you an automatic access. If your flight's arrival is before the check-in time (15:00 h / 3:00 pm), please contact the Guest Service Manager, who will help you at all times.

Yes, our ALL-FUN INCLUSIVE™ concept includes unlimited access to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xenses, Xavage, Xoximilco, Xenotes. Transportation is also included.

Yes, the ALL-FUN INCLUSIVE™ concept contemplates the round-trip ferry trip from Cancun to Isla Mujeres. Transportation service to the Embarcadero Isla Mujeres por Xcaret in the Cancun Hotel Zone is also included.

No, you don’t. It’s not necessary to book a minimum number of nights. You will be able to enjoy our parks even with 1 night's stay. If you need more information or assistance, please check with your Guest Servide Manager.

Yes, except for the following:
Ha’ restaurant at Hotel Xcaret México
Xaak restaurant at Hotel Xcaret Arte
Some restaurants are exclusive to certain Casas:
Fuego at Casa Fuego at Hotel Xcaret México
Kibi-Kibi at Casa de los Artistas at Hotel Xcaret Arte

Some parks have meals and beverages included. For more information, please check with your Guest Service Manager.

To enjoy the Xcaret, Xplor, Xplor Fuego and Xenses, just board the shuttle that leaves every 20-30 minutes from the motor lobby. For other parks, please verify the service schedules and reservations with your Guest Service Manager.

Yes. The artistic workshops are exclusive to Hotel Xcaret Arte guests. Verify restrictions and schedules with your Guest Service Manager.

No. The spa treatments are not included in the ALL-FUN INCLUSIVE®.

No. The optional activities are not included and must be paid for at the time of booking an activity.

No. Photos are not included.

No. Photos of your visit to the parks are not included, however you will get a special discount for Hotel Xcaret Arte guests. Verify the price with your Guest Service Manager.

The suites have a maximum capacity of 3 people, depending on the category. In the Master Suite category 5 people are allowed, and in the Presidential Suite, up to 6 people.

At the time of booking we will provide you a section where you will be able to send us your requests. Please note that any request will be subject to availability and/or may result in additional charges.

No, due to security reasons and privacy of our guests, the access to people, who are not registered in the Hotel will not be allowed.

No, you can’t. The suites are non-smoking.

The hotels do no offer the extra beds service, however, each suite has a double sofa-bed.

Yes. We offer a vegetarian menu or vegan options in every restaurant. Please inform your Guest Service Manager about your food preferences.

No, some restaurants are subject to seasonal availability.

The shuttle service (shared) does not require any booking. However, if the suite that you booked offers private service, your confirmation to your Guest Service Manager is necessary within at least 24 hours in advance.

Yes, they offer gyms (some are exclusive for certain Casas) and access to other physical activities that vary in each hotel.

Yes, WIFI is included in every area and suite.

Parks Xcaret, Xplor, Xplor Fuego and Xenses do not require booking. Other parks do need to be booked in advance.

Yes, Hotel Xcaret México, Hotel Xcaret Arte and La Casa de la Playa are pet-friendly, so that you can stay with your pet. Verify restrictions and extra cleaning charges with your Guest Service Manager.

Yes, the hotels offer different kind of packages to celebrate that special moment. We have open spaces, beautiful halls and exclusive spaces in our parks. Check with your Guest Service Manager for more information or enter it in the 'Wedding' section.

Allow our flawless service and specialized personnel to contribute in making your dream come true. Please write to vsalgado@hotelxcaret.com to start the preparation of the best day of your life.

For group estimates please write to dmartinez@hotelxcaret.com, who will gladly help you with your request.