Frequently Asked Questions

RESERVATIONS AND PAYMENTS
HOTEL INFORMATION
All-FUN INCLUSIVE ™
SUITES
RESTAURANTS AND BARS
SERVICES AND ENTERTAINMENT
GROUPS AND EVENTS

Which payment methods are accepted at Hotel Xcaret México, Hotel Xcaret Arte and La Casa de la Playa?

We accept Visa, MasterCard and American Express credit cards. If you need to pay with two different cards, please call our Contact Center.

Are my credit card data safe at the moment of booking my reservation?

Yes. The data you provide are encrypted, in this way we can offer you a safe experience in every transaction.

Could I pay for my reservation at the check-in at the hotel?

No. To guaranty your accommodation, it is necessary to complete your payment with a valid credit card.

Will my credit card be charged at the moment of booking my reservation at the website or on the phone? 

Yes. Every reservation made through our official website or our Contact Center will require to cover 100% of the total payment of the reservation.